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PlayStation 4 shows NAT type as strict or moderate

PlayStation 4 shows NAT type as strict or moderate



If you are unable to join games on your PS4 or communicate with friends through you might have a Network Address Translation (NAT) issue. If you do have a NAT error you will see an indicator on your Network Settings screen or possibly on your dashboard depending on your personal settings.

DISCLAIMER: These guides are intended for anyone to use. However, technical support is only provided to customers who have Nex-Tech services.


To find your NAT type and test your connection:
Go to PS4 Settings > Network > Set Up Internet Connection



USelect the method your connecting to the internet, via Wireless or Wired connection.

Select Custom

Do Not Use as for Proxy Server

 Wait for it to complete. When you see Internet settings updated, select Test Internet Connection.

You’ll see your PS4 Internet connection and know the NAT Type.

  • NAT Type 1 (Open) – You are either NOT behind a router/firewall OR you have already DMZ enabled. You shouldn’t run into any issues whilst gaming, but this may cause security issues.
  • NAT Type 2 (Moderate) –Your PS3/PS4 is connected properly and you shouldn’t run into any issues.
  • NAT Type 3 (Strict) – You may be able to connect to the PSN and perform downloads/updates other functions may not work as intended.

Resolving NAT Issues



Preferred Method (Port Triggering)
Choose your brand of router:




Setting up a Comtrend for Port Triggering:
  1. Logging Into the router
    You will need to open a internet browser(Chrome, Firefox, Internet Explorer) and in your address bar remove what address is there and type in 192.168.1.1.
  2. You should see a pop up asking for a username and a password. This will indicate a connection to the router. In the User Name field you will type in user and the Password will also be user.
    NOTE: If the Username and Password do not work, you may also try the following:
    Username: root Password: central
    Username: root Password: 12345
    Username: support Password: support

  3. At this point we should be logged into the router. We are going to now setup Port Triggering. You will need to click on Advanced Setup on the left side of the page. Then you will need to click on NAT and then Port Triggering. Finally from here you will need to click on Add.
  4. At this point we should be in NAT-Port Triggering. You will need to select the interface of pppoe_eth/ppp0.3. This is a drop down option under Use Interface. We now need to place in an Application Name. To do this you will see two bubbles to select, we need to select Custom Name and then type in Playsation 4 in that field. You will then enter in the information show in the picture below exactly as shown. Once that is done click Save/Apply.
    Port 88 (UDP)
    Port 3074(UDP and TCP)
    Port 53 (UDP and TCP)
    Port 500 (UDP)
    Port 3544 (UDP)
    Port UDP 4500 (UDP)
  5. Port Triggering should now be enabled on the router. You may need to give the Comtrend a few minutes to save the information and for it to take affect. If you are still at this point still seeing a NAT issue please see our Alternate Method (Port Forwarding).



Setting up a Linksys for Port Triggering:
  1. You will need to open a internet browser(Chrome, Firefox, Internet Explorer) and in your address bar remove what address is there and type in 192.168.1.1.
  2. Next you should see a pop up asking for a username and password. This will indicate a connection to the router. We will skip the User name field and in the Password field you will type in admin. This is the default login for a Linksys router, unless you have manually changed it, then press OK.
  3. Once in the Linksys router you will need to click on Applications & Gaming at the top and then Port Triggering in the sub-menu.
  4. Once at the Port Triggering page, enter in the following values and then press Save Settings at the bottom of the page.
    Port 88 (UDP)
    Port 3074(UDP and TCP)
    Port 53 (UDP and TCP)
    Port 500 (UDP)
    Port 3544 (UDP)
    Port UDP 4500 (UDP)
  5. Port Triggering should now be enabled on the Linksys router. You will probably need to wait a few moments for the router to update and the settings to take affect. If you are still seeing a NAT issue please see our Alternate Method (Port Forwarding).





Alternate Method (Port Forwarding)

To setup Port Forwarding, there are two main parts that must be done. The first which is covered below is to set the Playstation 4 up with a static IP. The second is actually setting up your router with Port Forwarding.

NOTE: By enabling a static IP on your Playstation 4 you may run into connectivity issues when attempting to connect to the internet at different locations. If you do run into connectivity issues in other locations, you will need to disable the static IP.

Part 1. Getting IP from PS4
  1. Settings > Network > Internet Connection Status
    NOTE: If you are not a Nex-Tech subscriber you will need to contact your ISP for DNS settings.
  2. Once you have the information above entered you will press O on your controller to go back.

 

Choose your brand of Router:



Part 2. Setting up Port Forwarding on your Comtrend router
  1. You will need to open a internet browser(Chrome, Firefox, Internet Explorer) and in your address bar remove what address is there and type in 192.168.1.1.
  2. You should see a pop up asking for a username and a password. This will indicate a connection to the router. In the User Name field you will type in user and the Password will also be user.
    Username: root Password: central
    Username: root Password: 12345
    Username: support Password: support
  3. At this point we should be logged into the router. We are going to now setup Port Triggering. You will need to click on Advanced Setup on the left side of the page. Then you will need to click on NAT.
  4. On the main section of the page, select the correct User Interface (ex. PPPoE), Custom Server and type in PS4. Then type in your static IP used on the PS4 in to the Server IP Address. If you followed the previous steps, we used 192.168.1.115.
  5. Finally, enter the following values in to the table. Once finished, press Save/Apply at the bottom of the page. Once you select PS4 you will notice that it will automatically add some of these values. We need to add a few more for PS4.
    Port 88 (UDP)
    Port 3074(UDP and TCP)
    Port 53 (UDP and TCP)
    Port 500 (UDP)
    Port 3544 (UDP)
    Port UDP 4500 (UDP)
  6. Port Forwarding should now be set up in your PS4 and Comtrend. You may need to wait a couple of minutes for the Comtrend to save the settings and take affect. If you are still getting the NAT Error, please call our Help Desk at 888-565-3200.

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Part 2. Setting up Port Forwarding on your Linksys router
  1. You will need to open a internet browser(Chrome, Firefox, Internet Explorer) and in your address bar remove what address is there and type in 192.168.1.1.
  2. Next you should see a pop up asking for a username and password. This will indicate a connection to the router. We will skip the User name field and in the Password field you will type in admin. This is the default login for a Linksys router, unless you have manually changed it, then press OK.
  3. Once in the Linksys router you will need to click on Applications & Gaming at the top and then Port Forwarding in the sub-menu.
  4. Enter the following information in the Port Range. Once completed, press Save Settings at the bottom of the page.
    Port 88 (UDP)
    Port 3074(UDP and TCP)
    Port 53 (UDP and TCP)
    Port 500 (UDP)
    Port 3544 (UDP)
    Port UDP 4500 (UDP)
  5. Port Forwarding should now be set up in your PS4 and Linksys. You may need to wait a couple of minutes for the Linksys to save the settings and take affect. If you are still getting the NAT Error, please call our Help Desk at 888-565-3200.

 

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