Help Desk Hours of Support
Nex-Tech Help Desk is staffed seven days a week with reduced hours on the weekend (chart of holiday hours below).
After hours you can still reach support for Emergencies (further clarification below)
Toll Free; 888-565-3200
Email; tech@nex-tech.com
Help Desk Regular Business Hours
7:00 AM – 11:00 PM, Monday – Friday
8:00 AM – 8:00 PM, Saturday – Sunday
Help Desk Holiday Hours
| New Year’s Eve | 8 am to 5 pm |
| New Years | 8 am to 8 pm |
| Good Friday | 8 am to 8 pm |
| Easter | 8 am to 8 pm |
| Memorial Day | 8 am to 8 pm |
| Independence Day | 8 am to 5 pm |
| Labor Day | 8 am to 8 pm |
| Thanksgiving | Closed |
| Friday After Thanksgiving | 8 am to 8 pm |
| Christmas Eve | 8 am to 5 pm |
| Christmas Day | Closed |
Our after-hours support is designed to address urgent issues that directly impact your business operations. Here are some examples of situations that qualify as emergencies:
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Critical System Failures: If your core systems or services experience a major outage that halts your ability to conduct business, such as a complete breakdown of your communication tools or essential software.
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Emergency Communication Disruptions: If you're unable to access emergency services like dialing 911 or contacting Lifeline, this constitutes a severe situation where immediate intervention is required.
- Service Interruptions Affecting Business Continuity: Situations where a key service or application is down and it's affecting your ability to carry out essential business functions, leading to potential financial loss or operational disruption.