Customer Service 877.625.7872 | Technical Support 888.565.3200
Nex-Tech Help Desk
Mon. - Fri. 7AM - 11PM
Sat. - Sun. 8AM - 8PM
or call 888.565.3200

Amazon Fire TV Device is not Responding

 If your Fire TV device displays normally but you aren’t able to use any controls, first try troubleshooting the remote. For more information on troubleshooting the remote, go to Pair a Fire TV Remote.

  • Restart your device. Disconnect the power cord from the back of the device or from the power outlet, and then plug it back in.
  • You can also use your remote to restart your device. Press and hold the Select Button and Play/Pause buttons at the same time, for about five seconds. Or, select Settings > Device > Restart from the Fire TV menu.
  • Make sure that you are using the power supply provided with your Fire TV device. Connect the included power adapter into the power port on the back of your Fire TV device, then plug the other end into a power outlet.

If you are only having issues with the Nex-Tech TVNow app, you can access the setting for it by going to
Select Settings > Applications > Manage Installed Applications > Nex-Tech TVNow

Force stop: will cause the application to close so customer can reopen the app by selecting from main screen.

  1. Select Settings from the Home Screen.
  2. Select Applications.
  3. Select Manage Installed Applications.
  4. Click on the frozen app.
  5. Click on Force stop.

Clear the cache and/or data (which often resolves intermittent performance issues), Clearing data doesn't delete the app itself, but customer will need to sign back into their TVNow account.

  1. Go to Settings on your Fire TV.
  2. Select Applications.
  3. In Manage Installed Applications, select the app you are having trouble with.
  4. Select Clear Cache, and then Clear Data.


Uninstall the app will remove the application from the Fire device, but customer will not loose recording. They can reinstall by searching the Nex-Tech in Apps & Channels.

  1. Go to Settings on your Fire TV device.
  2. Select Applications.
  3. Select Manage Installed Applications.
  4. Select the app you want to uninstall, and then Uninstall.
  5. Follow the on-screen instructions.

The official Amazon support page can be found here: https://www.amazon.com/gp/help/customer/display.html?nodeId=202154650

WE DO NOT OFFER IN HOME SUPPORT ON FIRESTICK ISSUES.