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Troubleshooting Articles RSS Feed
AirSonic InstaFi Adaptor
Viewed 5606 times since Tue, Dec 26, 2017
AirSonic InstaFi Adaptor X:\Intranet\Documentation\Product Development\Wireless Video Gets power via USB-to-mircoUSB from the STB to the AirSonic InstaFi Plugs directly into eth port on STB Uses WPS to connect to cust's wifi... Read More
All Channels Out
Viewed 3998 times since Wed, Jun 22, 2011
All Channels Out Screen Is Blank, Says No Signal, or Is Fuzzy Ensure that your set top box is turned on. In some cases, the cable box has been turned off and the remote is only turning the tv on and off. Press the CBL or STB button... Read More
No Picture
Viewed 2764 times since Wed, Jun 22, 2011
No Picture No Picture Is Visible But You Can Hear Sound Check the cables on the box and tv. Ensure all the cables that are connected to the cable box and the tv are completely plugged in. Due to different... Read More
No Sound
Viewed 2454 times since Wed, Jun 22, 2011
No Sound No Sound Is Heard But Can See Picture Check the cables on the box and tv. Ensure all the cables that are connected to the cable box and the tv are completely plugged in. Due to different... Read More
Remote Not Working
Viewed 9132 times since Wed, Jun 22, 2011
Remote Not Working Remote Is Non Responsive Check that your remote is on the correct device selection. Depending on your remote, press CBL or STB... Read More
Single Channel Out
Viewed 2798 times since Wed, Jun 22, 2011
Single Channel Out If A Single Channel Has No Picture and/or Sound Reboot the cable box. You can reboot the cable box by simply unplugging the power cable from the box or from the outlet. Wait a few minutes and then plug it... Read More
Video Signal Blocked
Viewed 6256 times since Wed, Jun 22, 2011
Video Signal Blocked The Video Signal Blocked error message is usually only displayed when trying to choose a channel on the guide when viewing the wrong "Favorites List" ie. PPV, Favorites, Subscribed, or All. To fix... Read More