Customer Service 877.625.7872 | Technical Support 888.565.3200
Nex-Tech Help Desk
Mon. - Fri. 7AM - 11PM
Sat. - Sun. 8AM - 8PM
or call 888.565.3200

No Sound


No Sound

No Sound Is Heard But Can See Picture

  • Check the cables on the box and tv. Ensure all the cables that are connected to the cable box and the tv are completely plugged in. Due to different circumstances, a cable may become loose and/or unplugged. Even a loose cable can cause all sound to disappear.

  • Check the Mute button. Sometimes the Mute button will mistakenly be turned on. Press the Mute button to see if the sounds comes back on.

  • Check the volume. Some channels may seem quieter than others or the remote may be on the wrong setting. Depending on your remote, press STB or CBL and press the Vol + button to make sure the volume is turned up.

  • Reboot the cable box. You can reboot the cable box by simply unplugging the power cable from the box or from the outlet. Wait a few minutes and then plug it back in. The system should reset and the cable should come back on to channel 1.