Single Channel Out
If A Single Channel Has No Picture and/or Sound
- Reboot the cable box. You can reboot the cable box by simply unplugging the power cable from the box or from the outlet. Wait a few minutes and then plug it back in. The system should reset and the cable should come back on to channel 1.
- Channel down from the broadcaster. In some occasions, the actual broadcaster of the channel is having issues with their specific channel/broadcast. In which case, the channel is not working properly for most people. There's not much to be done from the user's side if this happens. Nex-Tech technicians will contact the broadcaster about the issue and will attempt to work with them to get the channel back on the air correctly. Once the channel is functioning properly again, it should come back on your tv automatically.