Amazon Fire TV Device is not Responding
If your Fire TV device displays normally but you aren’t able to use any controls, first try troubleshooting the remote. For more information on troubleshooting the remote, go to Pair a Fire TV Remote.
- Restart your device. Disconnect the power cord from the back of the device or from the power outlet, and then plug it back in.
- You can also use your remote to restart your device. Press and hold the Select Button and Play/Pause buttons at the same time, for about five seconds. Or, select Settings > Device > Restart from the Fire TV menu.
- Make sure that you are using the power supply provided with your Fire TV device. Connect the included power adapter into the power port on the back of your Fire TV device, then plug the other end into a power outlet.
If you are only having issues with the Nex-Tech TVNow app, you can access the setting for it by going to
Select Settings > Applications > Manage Installed Applications > Nex-Tech TVNow
Force stop: will cause the application to close so customer can reopen the app by selecting from main screen.
Clear the cache and/or data (which often resolves intermittent performance issues), Clearing data doesn't delete the app itself, but customer will need to sign back into their TVNow account.
Uninstall the app will remove the application from the Fire device, but customer will not loose recording. They can reinstall by searching the Nex-Tech in Apps & Channels.
The official Amazon support page can be found here: https://www.amazon.com/gp/help/customer/display.html?nodeId=202154650
WE DO NOT OFFER IN HOME SUPPORT ON FIRESTICK ISSUES.