If you are having issues with your phone number showing as "Possible Spam" on the recipients Caller ID you can fill out a form with Free Caller Registry to appeal your number being marked as spam. First you will want to go to https://www... Read More
Troubleshooting
How to Test Your FTTP Phone Line at the Outside ONTThis guide will help you determine if you are having phone issues inside the house or on the Nex-Tech network. After you have determined that the ONT has power, you will want to test the ONT for dial... Read More
No Dial Tone Troubles This is a quick guide to help you troubleshoot issues that could cause no dial tone on your line or telephone. Please follow the steps below to help you test your line. ... Read More
Problems Receiving Calls This is a quick guide to help you troubleshoot problems when not receiving calls. If you are having issues receiving inbound calls, please check some of the following: Please check and make... Read More
Problems with Static/Echo on the Lines This guide will help you through troubleshooting what might be causing static or echos on your lines. If you happen to be getting static, echos, or any other noise on the line, please... Read More
Long Distance Troubles You can use this guide to help troubleshoot basic issues if you are having trouble completing a long distance call. First you will want to check to see if you can make a local call. If you... Read More