Customer Service 877.625.7872 | Technical Support 888.565.3200
Nex-Tech Help Desk
Mon. - Fri. 7AM - 11PM
Sat. - Sun. 8AM - 8PM
or call 888.565.3200

Unable to Make Long Distance Calls

Long Distance Troubles
You can use this guide to help troubleshoot basic issues if you are having trouble completing a long distance call.

First you will want to check to see if you can make a local call. If you cannot make a local call than you are having other issues then long distance troubles.  If you are able to place a local call, you will want to make sure that you are using the "1+" and then the number to make a long distance call within the United States. If you are still unable to make a call please consider the following information:
  • Check to make sure that you have subscribed to long distances services that can be dialed through your telephone service. 

  • If you have not subscribed to long distance services, you will need to use a dial-around code in order to place a long distance call. See below for more information on how to place a dial-around call.

  • You or someone else could have placed a toll restriction on the account to block long distance calling.

  • If you still are unable to make long distance calls there could be an issue with your long distance providers switch, please contact the helpdesk at 1.888.565.3200 for further assistance.


Dial-Around Testing
  • Inside a Rural Telephone exchange, you may complete the 700 test call to 1-700-555-4141. With this test call, you will hear a recording of what interlata long distance carrier is assigned to the phone they are calling from. Within the Rural Telephone exchanges those customers that have Nex-Tech long distance will hear "Thank you for choosing MCI for your long distance service." as our traffic is carried by MCI.
     
  • Inside of Rural Telephone exchanges (with Nex-Tech long distance), you may complete the dial around test to 10-10-555 and the number you are trying to call (example dial 10-10-555 -1-785-567-4281)
     
  • Inside of Rural Telephone exchanges (not Nex-Tech long distance), you may complete the dial around test to 10-10-220 and the number you are trying to call (example dial 10-10-220 -1-785-567-4281)
     
  • Outside of Rural Telephone exchanges may complete the 700 test call to 1-700-555-4141 (intralata carrier). With this test call the customer will hear a recording of what long distance carrier is assigned to the phone line they are calling from. Those customers outside the Rural Telephone exchanges that have Nex-Tech long distance will hear "Thank you for choosing Nex-Tech for your long distance service"
     
  • Outside of Rural Telephone exchanges (with Nex-Tech long distance), you may complete the dial around test: 10-10-432 and the number you are trying to call (example dial 10-10-432 -1-785-567-4281)
     
  • Outside of Rural Telephone exchanges (not with Nex-Tech long distance), you may complete the dial around test utilizing their long distance carrier code.