How to Test Your FTTP Phone Line at the ONT
This guide will help you determine if you are having phone issues inside the house or on the Nex-Tech network.
After you have determined that the ONT has power, you will want to test the ONT for dial tone. You will need to get a flat-head screw driver, and a working telephone to hook up to the ONT. Note: Although the ONT is grounded, it is not recommended to test the ONT during a thunderstorm, rain, when lightning is present, or any other hazardous weather conditions.
- Go to the ONT located outside on the house and with the screw driver remove the screw that keeps the ONT cover closed.
- Now we will want to open the ONT cover and disconnect the port for Voice that is not working, and then hook up the working telephone outside.
- If there is dial tone at the ONT there is a problem with the wiring, jacks, or equipment at the location. You can troubleshoot the issue yourself, or you can have Nex-Tech do the repair for you. If you are needing to issue a truck roll contact the Helpdesk at 1.888.565.3200.
- If there is no dial tone at the ONT, please contact the Helpdesk at 1.888.565.3200