If there is no interaction for 4 hours while the media player is streaming content, the app will ask the user if they are still watching. If the user selects 'Yes' or hits the back / menu button on the remote, the dialog will disappear and... Read More

To create a recording you will first need to go into the guide. You can access that by pressing your menu button. On firestick (this will be the one with 3 lines to the right of the home button) and then selecting guide on screen and on a kaon or... Read More

iOS Automatic Email Setup(iPhone, iPad, iPod)   iOS devices (iPhone, iPad, iPod) have the ability to automatically configure your email settings. Not only will it set up your email account, but it will also sync your calendar and contacts to your... Read More

Updating SecureIT Updating SecureIT is simple. Click on the green Protection square in the upper left. If your software needs to update, you'll see the green bar at the top begin to move. Depending on the size of the update, this may take... Read More

Connecting Android TV to Wi-Fi Push the home button on your Android TV Remote Navigate to Settings down at the bottom of the screen. Select Wi-Fi. Select the appropriate  network on the screen and enter in your Wi-Fi... Read More

iOS IMAP Email Setup(iPhone, iPad, iPod)       On your Apple device, tap on Settings.   Tap on Mail, Contacts, Calendars (Accounts and Passwords for iOS 11 and 12, back under Mail for iOS 13 and newer). Then under ACCOUNTS, tap Add... Read More

Account Registration You should receive an email that contains your activation key. If you do not receive this email, check your spam and junk folders. If you are unable to find it, please give the helpdesk a call at 888-565-3200. Once you have... Read More

It is an unfortunate side effect sometimes of a Firestick Update that your remote will become unpaired with your stick.  When this happens, it can be a pain at times to fix.  Well we're here to help. To resolve this issue there are a few steps... Read More