Customer Service 877.625.7872 | Technical Support 888.565.3200
Nex-Tech Help Desk
Mon. - Fri. 7AM - 11PM
Sat. - Sun. 8AM - 8PM
or call 888.565.3200

Email Troubleshooting



With the new upgrade to the newest version of your Email there are some settings changes that may need to be made in order for your mail clients to retrieve mail.  These settings are easily changed in most clients and can be done by following the steps below.  The largest change we have was the Email Username may need to be changed.  Below are a few different clients where the settings can be changed if needed.  

  • Account Name/Username: full email address (ie
  • Incoming Server: or (will depend on the Account Type)
  • Outgoing Server:
  • Outgoing Server Requires Authentication

You can also view a full list of email setups here.


Windows Live Mail


With the upgrades we have a new and improved Webmail as well.  This newer version of Webmail however does require newer versions of an internet browser to function.  You must use the following versions:

If you do have the one of the versions listed above and getting an error message saying that you have unsupported browser this could be due Internet Explorer being set to compatibility view.  You would probably see something like this:

In order to fix this please go to Tools, then Compatibility View settings.  From there you should have a pop up asking you to add a site.

Click add

Then the page will refresh and should allow you to log in.  

As always if you have any questions or concerns feel free to contact our Help Desk at 888-565-3200.