Customer Service 877.625.7872 | Technical Support 888.565.3200
Nex-Tech Help Desk
Mon. - Fri. 7AM - 11PM
Sat. - Sun. 8AM - 8PM
or call 888.565.3200

Windows XP - Can’t Create Dialer or PPPoE Connection

Windows XP - Can't Create Dialer or PPPoE Connection

NOTE: Microsoft Ended Support of Windows XP on April 8th of 2014.

When setting up your network connection in Windows XP, the Connect using a dial-up modem option in the New Connection Wizard is unavailable (appears dimmed) and/or the Connect using a broadband connection that requires a user name and password option in the New Connection Wizard is unavailable. These symptoms result in you not being able to create a dial-up modem or PPPoE connection to the internet.


This problem may occur if one of the following conditions is true:

  • You install Windows XP SP1, and then use the System Restore feature to restore Windows to a state before the installation of the service pack.
  • You install Windows XP SP1 when Windows XP Home is installed, and then you upgrade to Windows XP Professional.

The System registry hive is not correctly restored to the Windows registry after you restore Windows.


To resolve this problem, reinstall Windows XP SP1. If the problem is not resolved, make sure the Telephony, Remote Access Connection Manager, and Remote Access Auto Connection Manager services are running.

To prevent this problem from occurring, install the Q329441 critical update. To do this, visit the following Windows Update Web site: